How can we help you?

Popular FAQs
How can I track my order?

You can track your order by doing one or more of the following:

  • Check your order status at Track your order.
  • Use the tracking information provided in your shipping confirmation email:
    • Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
    • Hold tight - the tracking ID number may take up to 1 business day to become active.
    • Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
    • Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple warehouses and/or delivered by multiple carriers.
Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes

I just got my order and something is damaged/faulty/wrong. What do I do?

Please use our Contact us form to submit an application for a refund.

  • Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
  • Our Customer Service team will review your refund application
    • Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
For more information, read our Returns Policy.